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  • Positivity : Confidence, Resilience, Motivation
    Positivity : Confidence, Resilience, Motivation

    Do you want more optimism, confidence, resilience and motivation?Then this book is for you! We currently live in a time of unprecedented challenges, uncertainty, overwhelming stress, loss of hope at times and a need for mental strength and adaptability to a new way of life. Traditional 'positive thinking', trying to constantly tell yourself that everything is OK, no matter the circumstances, just isn't enough to make any lasting difference. After 30 years working as a therapist, Paul McKenna has developed a unique approach – one that can guide you towards an all-round feeling of positivity – putting you into optimal states of mind, building up your resilience and enabling good decisions and actions that lead to successful results in life. There is now irrefutable scientific evidence that shows that particular ways of thinking and acting produce tangible positive results in people's ability to deal with challenges and their overall quality of life.The research also shows that this mindset can be learned quickly just like any habit. And that is why this book is a practical psychological system in how to survive and thrive – how to discover your own natural most powerful resources for self-care, self-belief and for taking control of your life.

    Price: 14.99 £ | Shipping*: 3.99 £
  • Customer Service : Career Success Through Customer Loyalty
    Customer Service : Career Success Through Customer Loyalty

    Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need.Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement.This edition features more on social networking, trustability, and customer service trends.Information is also included on internal customers, emerging technologies, and stress-reducing techniques.Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

    Price: 118.51 £ | Shipping*: 0.00 £
  • Customer Service Marketing : Managing the Customer Experience
    Customer Service Marketing : Managing the Customer Experience

    This timely book is a comprehensive overview of customer service principles, theories, and practices.It looks at the best practices of service enterprises and the delivery of superior customer service.It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting.The book uses real-life applications through examples from business enterprises in various service sectors, including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, and finance. This book covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s servicescape, quality measurement tools, and use of technologies.The book also gives insights into consumers including their expectations, attitudes, emotions, word-of-mouth behaviors, and strategies to ensure their loyalty.It also looks at developments in service theory and practice which remain relatively unexplored by existing textbooks. Filled with real-world case studies in various service sectors, this textbook will be particularly useful for students in hospitality guest services and services marketing.

    Price: 37.99 £ | Shipping*: 0.00 £
  • Tough Customer
    Tough Customer

    Number One New York Times bestselling author Sandra Brown returns with another suspenseful thrillerDodge Hanley is a private investigator who doesn't let rules get it in his way That's why he's the first person Caroline King - who after a thirty-year separation continues to haunt his dreams - asks for help when a deranged stalker attempts to murder their daughter . . . the daughter Dodge has never met. He has a whole bagful of grudging excuses for wishing to ignore Caroline's call, and one compelling reason to drop everything: guilt. His daughter Berry has become the object of desire of a co-worker, a madman and genius with a penchant for puzzles and games who had spent the past year making Berry's life hell, and who now has vowed to kill her.The heart-pounding situation goes from bad to worse when the stalker begins to claim other victims and leaves an ominous trail of clues as he lethally works his way toward Berry.From the acclaimed international bestselling author Sandra Brown, TOUGH CUSTOMER is a thrilling tale about obsession and murder, the fragile nature of relationships, and, possibly, second chances. Praise for Sandra Brown 'Suspense that has teeth' Stephen King 'Lust, jealousy, and murder suffuse Brown's crisp thriller' Publishers Weekly 'An edge-of-the-seat thriller that's full of twists . . . Top stuff!' Star

    Price: 9.99 £ | Shipping*: 3.99 £
  • Is it a business customer or a private customer?

    To determine if a customer is a business customer or a private customer, you can look at the type of products or services they are purchasing. Business customers typically buy in bulk or require specialized products for their operations, while private customers usually make smaller, individual purchases for personal use. Additionally, business customers may provide a company name or tax ID number when making a purchase, whereas private customers typically use their personal information.

  • What is Apple's customer support, not the customer service?

    Apple's customer support refers to the assistance and resources provided to customers after they have purchased a product, such as troubleshooting, technical support, and warranty services. This can include online support through the Apple website, phone support, and in-person support at Apple stores. Customer support is focused on helping customers resolve issues with their products and ensuring they have a positive experience with their Apple devices.

  • Are there differences between customer service and factory customer service?

    Yes, there are differences between customer service and factory customer service. Customer service typically refers to the support and assistance provided to customers before, during, and after a purchase, while factory customer service specifically focuses on addressing issues related to the manufacturing and production of products. Factory customer service may involve handling inquiries about product specifications, quality control, and production timelines, whereas general customer service may involve addressing a wider range of issues such as billing, returns, and general product information. Additionally, factory customer service may require specialized knowledge about the manufacturing process and technical aspects of the products being produced.

  • Is customer service reliable?

    Customer service reliability can vary depending on the company or organization. Some businesses prioritize excellent customer service and have reliable systems in place to address customer needs promptly and effectively. However, other companies may struggle with providing consistent and reliable customer service due to factors such as understaffing, lack of training, or inefficient processes. It is important for customers to research and read reviews to gauge the reliability of customer service before engaging with a company.

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  • The Customer Copernicus : How to be Customer-Led
    The Customer Copernicus : How to be Customer-Led

    Some companies are great for customers – not only do they care but they change whole markets to work better for the customers they serve.Think of Amazon, easyJet and Sky. They make things easier and improve what really matters – obvious, surely?They have also enjoyed huge business success, growing and making plenty of money.The Customer Copernicus answers the question that follows – if it’s obvious and attractive why is it so rare? And then it answers a second question, because Tesco, O2 and Wells Fargo were like this once.Why, having mastered it, would you ever stop? Because all three did, and two ended up in court. The Customer Copernicus explains how to become and how to stay customer-led.Essential reading for leaders and teams who want their organisations to stay competitive by developing a more purposeful and innovative culture.

    Price: 29.99 £ | Shipping*: 0.00 £
  • 33 Phenomena of Purchasing Decisions : Understanding Customer Behavior - Knowledge and Inspiration
    33 Phenomena of Purchasing Decisions : Understanding Customer Behavior - Knowledge and Inspiration

    This book will help you better understand the purchase decisions of your customers: How do customers decide?Are we confused by too much choice? Are we deceived by a decoy on the shelf? How well can we compare prices? How do hunger and caffeine influence our purchasing behavior?As a marketing and sales professional, you regularly deal with purchase decisions made by your customers regarding your product offerings.Marketing decisions are sometimes made under great uncertainty and with little reliable knowledge – but with a lot of "gut feeling". In 33 short chapters, Sebastian Oetzel and Andreas Luppold, experts in shopper marketing and shopper research, present relevant factors and phenomena that influence purchasing decisions.The authors illuminate various aspects of purchase decision-making and discuss and sometimes refute common hypotheses from the perspectives of classical economics, behavioral economics, and psychology. A book for anyone professionally or academically involved in purchase decisions – and for anyone who wants to better understand and question their own purchase decision-making processes. With a foreword by Dr. Alexander Lauer (Aldi Nord) and Prof. Dr. Bernd Skiera (Goethe University Frankfurt). Excerpt from exciting questions for which you will find insights and actionable answers:Why we should use positive frames. And why the higher number brings more. Why "€ 0.-" is better than "Free". And why the chance to get it for free works better than a guaranteed discount. Why individuality can lead to more dissatisfaction. And why men shouldn't shop together. Why price guarantees can lead to higher prices for buyers. And why they simultaneously improve the retailer's price image. Why we are unconsciously influenced by stimuli before making a purchase decision. And why some stimuli tempt us to do exactly the opposite. ... and 28 more phenomena.

    Price: 59.99 £ | Shipping*: 0.00 £
  • Brilliant Customer Service
    Brilliant Customer Service

    Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again.It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee.It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty with your customers to stay ahead of the competition · Make sure you are remembered and recommended

    Price: 14.99 £ | Shipping*: 3.99 £
  • Customer Relationship Management
    Customer Relationship Management

    Customer Relationship Management gives a well-balanced coverage of strategy and organisation, marketing aspects, analytical CRM, operational CRM, CRM systems and their implementation.It is the only comprehensive academic text to cover the entire scope of CRM from a marketing management angle. Geared to MBA students and advanced undergraduate students, as well as those taking courses on CRM, direct marketing, relationship marketing, database management or business intelligence, the book is also appropriate for graduate students in information management attending courses on CRM and participants in specific CRM/database management.

    Price: 77.99 £ | Shipping*: 0.00 £
  • Is HP customer-friendly?

    HP is generally considered to be customer-friendly, as they offer a variety of support options including phone, email, and live chat support. They also have a comprehensive online support portal with troubleshooting guides and driver downloads. Additionally, HP has a customer satisfaction survey program to gather feedback and improve their customer service. Overall, HP strives to provide a positive customer experience through their support channels and resources.

  • Is the customer dishonest?

    I cannot determine if the customer is dishonest without more information or evidence. It is important to approach each situation with an open mind and gather all relevant facts before making a judgment. If there are concerns about the customer's honesty, it may be helpful to gather more information and communicate openly with the customer to address any issues.

  • What is the purpose of customer questions and customer answers on Amazon?

    The purpose of customer questions and customer answers on Amazon is to provide potential buyers with additional information about a product that may not be covered in the product description. Customers can ask specific questions about features, specifications, or any concerns they may have, and other customers who have purchased the product can provide answers based on their experience. This helps create a more informed shopping experience for customers and can help them make better purchasing decisions.

  • What is the difference on Amazon between customer rating and customer review?

    Customer rating on Amazon is a numerical score given by customers based on their overall satisfaction with the product, usually ranging from 1 to 5 stars. On the other hand, customer reviews are written comments or feedback provided by customers detailing their personal experiences with the product. While customer ratings provide a quick snapshot of customer satisfaction, customer reviews offer more detailed insights and explanations about the product's performance, quality, and features.

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